Merchant Terms & Conditions
Welcome to Perkss. These terms govern your use of our platform and services. Please read them carefully.
Clear Terms
Transparent and easy-to-understand service agreements
Protected Rights
Your rights and responsibilities clearly outlined
Fair Billing
Transparent pricing and payment terms
User Guidelines
Guidelines for merchants using our platform
These Terms & Conditions (“Terms”) govern the participation of restaurants, cafes, and product sellers (“Merchants”) on the Perkss platform (B2B services). By registering as a merchant, you agree to these terms.
Merchant Registration
- Merchants must provide accurate business details (name, license, address, contact person, bank/payment information).
- Perkss reserves the right to verify and approve merchant accounts.
Orders & EPOS System
- Merchants can use the Perkss EPOS system to create orders on behalf of customers.
- Merchants must fulfill orders based on the selected delivery type: Home Delivery, Collection, Walk-in, or Dine-in.
- For dine-in orders, merchants can manage table availability via Perkss.
Reservations
- Merchants can create reservations for customers via the Perkss dashboard.
- It is the merchant’s responsibility to manage confirmed bookings.
Data & Analytics
- Merchants receive access to dashboards showing sales, customer behavior, and order statistics.
- Data must not be misused or shared with third parties without consent.
Payments & Settlements
- Payments from customer orders will be settled to the merchant’s account based on agreed terms.
- Transaction fees or commissions charged by Perkss will be deducted before settlements.
Loyalty & Rewards
- Merchants can customize loyalty and rewards programs for their customers.
- Merchants are solely responsible for honoring rewards or discounts.
Digital Gift Cards
- Merchants can accept and redeem digital gift cards issued via Perkss.
- Perkss will reimburse merchants for redeemed gift card values as per the agreement.
Responsibilities & Liabilities
- Merchants are responsible for the quality of food/products, timely delivery, and customer satisfaction.
- Perkss is a platform provider and is not liable for disputes regarding product quality or delivery delays.
Compliance
- Merchants must comply with local laws, food safety regulations, and e-commerce rules.
- Failure to comply may result in suspension or termination from the platform.
Termination
For Customers (B2C)
- Cancel account at any time
- 30-day notice for subscription cancellation
- Loyalty points and rewards redemption
- Order tracking and delivery updates
- Digital receipts and order history
For Merchants (B2B)
- EPOS system for managing orders, payments, and inventory
- Online ordering platform with customizable menus
- Table booking and reservation management
- Customer loyalty programs and rewards
- Analytics dashboard and reporting tools
- Payment processing and financial management
Perkss EPOS and Online Ordering solutions are your recipe for success. Our EPOS streamlines transactions and inventory management, while Online Ordering expands your reach and boosts revenue. Together, they ensure efficiency and profitability for your business.